This statement discloses the privacy practices for all XQUENDA-Spa websites and/or their subsidiaries. We are committed to protecting your privacy. If you are a child under the age of 13, you must get your parent's or guardian's consent.
When you place an order, we ask for your email address, the mailing address(es) and phone number(s) where you'd like your items shipped, your billing address, credit card number, credit card expiration date, and security code. First time orders will require additional paperwork. Collecting this information allows us to complete your order efficiently.
We know how important your business is and our commitment to you is to provide you with your orders as quickly as possible. Our standard turnaround time is 48 hours, Sunday through Thursday to ship your order with many orders shipping the same day!
In the event that your package needs to be returned, products may be returned within 14 days for a full refund provided they have not been opened or used. However, no returns will be accepted without prior authorization from a company representative.
In addition, all returns must be shipped through FedEx or UPS – NO RETURNS WILL BE ACCEPTED THROUGH USPS (Post Office). Please address all returns to the following address:
XQUENDA-Spa at Rancho Mañana
℅ Returns Department
5720 E Rancho Mañana Blvd.
Cave Creek, AZ 85331
We highly recommend you insure your package for the value of the product as it could get lost or damaged in shipping. All unopened products returned after 14 days from purchase will have a 20% restocking fee deducted from refund or exchange. There will be no refunds or exchanges issued after 30 days from purchase date.
Items that are damaged or shipped incorrectly will be replaced or exchanged at no expense to you. Please make these claims within 3 working days from receipt of products.
For additional information, call 480-550-9521.
TERMINATION OF SERVICE
X GROUP LLC, XQUENDA-Spa at Rancho Mañana, and/or any subsidiaries reserve the right to modify or terminate service for any reason, without notice at any time. In addition, we reserve the right to refuse service to anyone for any reason at any time. Verbal or written abuse of any kind (including, but not limited to, threats of abuse or retribution) from anyone could result in immediate account termination.
Your information may be provided to third parties to the extent necessary to process and fill your order, reduce credit risk, protect against fraud, comply with applicable law, enforce or apply our user agreement and privacy policies. In some instances, we may also share non-identifying and aggregate information with third parties. We do not share, sell or rent individual, identifying information to any third party at any time without your explicit consent.
THIRD PARTY INFORMATION SHARING
The personal information you have provided us and information about your order may be shared with third parties. However, the third party sharing is for distribution of our products by a carrier in your local area. We do not supply your information to third parties for marketing purposes.
X GROUP LLC, XQUENDA-Spa at Rancho Mañana, and all subsidiaries shall protect the security of your personal information and credit card detail when you shop with us online using the security protections described below. We use Secure Sockets Layer (SSL) technology – the industry standard – to encrypt the personal information and credit card detail you provide during the order process.
To ensure the security of your personal information, you should always provide that information over a secure connection. You can check the existence of a secure connection. Look at the URL in your web browser. Whenever you are connected to a secure server, that connection will be represented in the URL as "https," rather than "http." Look at the lower left-hand corner of your web browser. You know you have an SSL connection if you see an unbroken key in Netscape Navigator (versions 2.0 and above), or a closed lock in Microsoft Internet Explorer (version 3.0 and above) or AOL (AOL 3.0 and above).
While this site makes every effort to ensure the integrity and security of its network and systems, we cannot guarantee that its security measures will prevent third-party "hackers" from illegally obtaining this information.